Exchanges & Returns
Exchanges and returns are easy at Snap Mat Systems Inc.
Please contact us at info@thehogamat.com to receive your RMA# (Return Merchandise Authorization). Include in your email your reason for return and we will email you the form to send back your item(s).
For Returns (Refunds):
Although we’re sure you are going to love your new HOGA™ Mat System, if you are not completely satisfied we will accept returns up to 30 days from the date of purchase.
- Get your RMA# for your return via email.
- Please include original invoice with your return.
- Return the items in the original box (HOGA™ Mat Systems only).
- Snap Mat Systems Inc. is not responsible for shipping costs with returned items.
- Refunds will be processed within 7 business days of us receiving the product.
For manufacturing defects and exchanges:
With proper care and use, we will repair or exchange your HOGA™ Mat System within 180 days from the date of purchase.
- Get your RMA# for your return via email.
- Include original invoice for your return.
- We will cover the cost of shipping your return by sending a prepaid shipping label.
- Your replacement item will be shipped once we received the return, or will be repaired within 1-2 days and returned to you.
Connect with us:
Call us: 1-844-SNAP-MAT
Email Online Department: info@thehogamat.com
